The main responsibility of a flight attendant is to make sure passengers are safe. Next, the must provide great customer service. Flight attendants make up almost 20 percent of the 515,000 employees that comprise the aviation workforce. Do you love to travel? Then job might be for you!
Every airline, big and small, needs administrative support staff to keep the office running smoothly. These positions include secretaries, data entry workers, receptionists,communications and PR specialists, and those who work in the human resources department who handle or oversee the hiring, labor relations issues, training, and termination of employees.
Also known as an Airline Operations Agent, the cargo agent needs great communication skills for receiving and transmitting information from and to pilots, ground crew, and other personnel. The Ops Agent must be able to prioritize a large number of projects and tasks. When flights are overbooked (it happens often!), agents must make decisions to rectify the situation in a way that will not negatively impact the schedule.
Avionics technicians specialize in working on the electronics systems of aircraft. Avionics technician jobs involve troubleshooting, repairing, replacing, and installing avionic equipment. Calibration of the equipment may also be required.
The airline district sales manager oversees all of a district's reservations and ticket sales offices, and the sales representatives in that district. Sales representatives promote their airline in an effort to sell cargo space and plane tickets.
Flight dispatchers are responsible for ensuring the safety of an aircraft's flight. This includes preparing a flight plan, which is a detailed schedule of destinations, layovers, distance, expected fuel consumption, winds aloft, weather, altitude, compass bearing, and alternate destinations in case of problems.
This position has many names: airline informational representative, ground attendant, station attendant, special assistant coordinator, or airport informational representative. Regardless of title, the main responsibility is to assist passengers in the terminal with general questions regarding directions, terminal services, or arranging wheelchair access.
Aviation meteorologists provide weather information to airline flight dispatchers and pilots. They must determine current and forecasted weather conditions for all altitudes, including the direction and speed of wind, cloud cover, and precipitation.
Passenger service agents some of the same responsibilities as those in station agent jobs, but they are focused on working passengers - not aircraft. Their duties include issuing refunds to passengers, computing fares, preparing and selling tickets, collecting charges for excessive baggage, checking baggage, and providing travel information.
An airline ramp planner is responsible for knowing the arrival and departure times for each of the airline's aircraft at that airport. He or she coordinates a variety of departments or contracted companies that must perform various tasks on the aircraft before it can depart for the next flight.
Reservation sales agents provide travel information over the telephone to customers of the airline. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer's flight plans. Although internet reservations have skyrocketed, airlines still utilize reservation sales agents.
Airline sales representatives help generate business for the airlines. They promote their airline to businesses.
Airline crew schedule coordinator are responsible for staffing of aircrew and ground support to keep flights on schedule. If weather or mechanical difficulties delay a flight, it is the crew scheduler's responsibility to make sure schedule adjustments are made so that travelers arrive at their destination on time.
The most important duty of the station agent or district operations manager, is ensuring the overall operations of a given airline at an airport. This encompasses both flight and ground support operations and involves coordinating flight crew, cargo crew, baggage crew, ground crew, and the information that must be communicated among all these teams.
Ticket agents work at an airline's ticket or baggage counter. They greet customers when they arrive at the airport. They check in luggage and make seat assignments. They also handle airline ticket sales, reservation changes, and provide information on aircraft boarding.